| Frequently Asked Questions |
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| 1. What are my membership benefits? Members use an exclusive databases network to search and download all their favorite movies directly to their computer. We form part of the fastest databases network on the Internet, with over millions DVD quality always updated movies. Members can download any movies for free, at extreme speeds, directly to their computers. Become a member, and you instantly gain unrestricted access to unlimited download of multimedia files (movies, MP3s, video, podcasts, TV shows, eBooks, etc.), games and software. Our members obtain:
2. Do you really have all of the files that you claim to have? Yes we do, and even more! We currently offer up movies, music, TV shows, games, software and other, and everything on the site can be downloaded at any time. Our catalog of files is set up so you can easily browse and search through them and find exactly what you want. Then it's just a couple of clicks to get the file downloading, and before you know it, you'll have your file. 3. How many files do you have for downloading? We are currently offering over 2,900,000 files for you, consisting of over 2,800,000 GB of data. If you're looking for it online, you'll be sure to find it with us. 4. How often is the content updated? Our content is updated every hour with new content. You'll be able to easily track what has been added, and see what's new for you to download and enjoy. 5. Are you Mac / Linux compatible? Yes. Our services are compatible with Windows, Mac and Linux. 6. Are you iPod compatible? Yes. Our services are compatible iPod, PSP, Creative Zens, etc. 7. Are you compatible with Windows 8? Yes, our services are compatible with all Windows versions. This includes Windows 8. 8. How fast will my unlimited downloads be? Download speeds are blazingly fast. Even though our Member's Area give you access to blazingly fast unlimited downloads, download times do vary according to the speed of your Internet Service Provider's (ISP) connection and the number of people trying to download the same file at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page in the Member's Area. 9. What Xbox 360 games does the Download City network access? Every single Xbox 360 Game that has ever been released is on Download City, its updated daily so when a new game is out we will have it on the network instantly for download! Download City accesses the world's largest databases all in one place for you! 10. How do I play these games on my pc or can I actually play them on the Xbox 360? The games are played on your Xbox 360 just burn them to a Dual layer DVD disc put them in the Xbox 360 and away you go! 11. Do I need a mod chip? No mod chip is required! Games are Stealth Patched therefore they will play on the Xbox 360 as a normal game. 12. Can I download imported or foreign games? You will have full access to linked network worldwide supporting all regions, console verions, pc, mac & linux software as well as media of all types from dvd, mp4 to mp3, aac and more. 13. Can I watch my recorded movies on any home or car DVD player? Yes. Once you finish recording your movie, the resulting DVD will be playable using any DVD device, even on the first (older) DVD players that were marketed a few years ago. 14. Are the game downloads the full version? Game downloads are exactly like the originals. 15. Does this work in UK, Australia, North America? Yes we support UK -PAL US- NTSC U JAP- NTSC J and some region free as well 16. Can I watch the downloaded movies on my computer? Certainly. For that, we provide you with the necessary software just in case your computer does not have a DVD player installed. 17. What is the quality like? The quality of the movies is the same as a rented DVD, both if you watch it directly on your computer or if you burn it to DVD and watch it on your home/car DVD player. 18. Are there any limitations on the number of downloads? The answer to this question is a simple NO. You will be able to download as much as you want or need. You will not be charged per download made, or per DVD burned, lifetime membership has no expiration date. 19. Is this Legal? Yes. The service we offer is 100% legal. 20. Are there any fees for downloading or burning? Not at all. We are not a "Pay Per Download" service or anything similar. You will be able to download as many movies as you want, and record as many DVD movies as you want. The DVD software given to all Premium Members is for them to keep! 21. Do you offer a satisfaction guarantee? Absolutely! If you are experiencing technical difficulties and require technical support, our award-winning support team guarantees that it can solve your issue on first contact or your money will be refunded! Simply contact us. 22. Do I need any extra hardware? Not at all. If you have an Internet connection, you are all set. Today, any computer has a CD or a DVD writer, and that is what you will need to record your downloaded movies. The movie creating software that we offer included in all bonus memberships, will record your downloaded movies to CD or DVD. This means that you only need a regular CD writer to record your movies! 23. I'm new to downloading games, will this be complicated? We have made it easy for you. We give you the simple steps to get you going fast. If you ever get stuck, or need help, just send us an email with your question, and a friendly support person will show you what you need to do next. 24. What kind of games do you have? All of the most popular games - million files are on the network! You will be able to find almost every kind of game you can think of. We have not yet seen a game genre that does not exist on the network. All are free full and unlimited to download. 25. Thousands of PSx Games as well, including PS3! Also, thousands of games for Game-boy, Neo Geo CD, Super Nintendo, Sega Genesis, Neo Geo Pocket, Turbo Grafx 16, Nintendo(NES) Sega, PC (Windows). 26. How do I figure out which product to download? The best way to figure out which product is best for you is to read the short product descriptions displayed by clicking the product name on the Index of Products page in the Member's Area. If you want additional information, choose one of the links beneath the Get Software button. It indicates for which platforms and in which languages each product is available, and what its system requirements are. 27. How do I transfer downloaded files to my iPod, iPhone, MP3 player or portable multimedia device? Our Member's Area is stocked with a large library of complete HOW-TO guides and easy-to-follow video tutorials which will help you easily transfer all your files to your iPod, iPhone, MP3 player or multimedia portable device. As a member, you will also gain unrestricted access to top applications on the market to help you manage your iPod, iPhone, MP3 players or portable multimedia device. 28. Is my registration secure and confidential? Absolutely. We do not store any personal or credit cards information. We use a third party 128-bit encrypted secure credit card processor that will confirm the validity of your credit card in real time directly with your bank. A world leader in encrypted credit card secure processes. Your registration will be represented by a unique receipt number corresponding with an email. The email address where we will contact you if needed. 29. Will I be billed again? Not at all. All memberships are one time charges and you will not experience any surprise charges. We are not a subscription or a "pay per download" service. Members download as much as they want. 30. Why do I get redirected to another page to pay? We don't collect payment from you ourselves. Independant payment sites are usually insecure. To ensure that your information is safe, we pay a secure site to collect payments on our behalf. It costs us a little more, but it ensures our customer's prvacy under every circumstance. 31. How about refunds? We will process any refund petition within the next 1-Week of purchase. If you don't find the Movies or Games that you're looking for then just email us and tell us the movie or game you couldn't find. If we can't find it and show you how to find it, we'll gladly give you a Prompt Full Refund. Fair Enough? In other words, new customers enjoy a 1 week trial. |
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